Shopping FAQs
Choose one of the following areas or scroll the page to find your question:
Signing Up to Purchase Online, Getting a Password, and Maintaining Account InformationSigning Up to Purchase Online, Getting a Password, and Maintaining Account Information
I haven't purchased from your website. How do I get set up to purchase online?
Whether you are a current customer or you are new to Pearson, call a Client Relations representative at 1-800-627-7271, ext. 3225, from 8 AM - 6 PM CST to get set up to purchase online. New customers must establish a qualification level to purchase assessments. Simply complete our online qualification form or call Client Relations to walk through the qualification process.
I work for several organizations and want to purchase for each one. How do I get set up?
Call Client Relations at 1-800-627-7271, ext. 3225, from 8 AM - 6 PM CST and describe your purchasing situation. The Client Relations representative will help set up the best way for you to purchase.
I forgot my password. How do I find out what it is?
Click on the "Forgot password" link near the top right of any of our website pages. You'll be asked to enter your email address, and your password will be emailed to that address.
How do I change my password?
Complete the Reset password information. (On each of our website pages, the "Reset password" link is available near the top right.)
How do I change or edit my personal information, like email address, street address, and account name?
To change any account information (other than a password), call Client Relations at 1-800-627-7271, ext. 3225, from 8 AM - 6 PM CST.
Qualifying and My Qualification Level
What is a qualification level and why is it required?
Because of the sensitive nature of psychological testing materials, Pearson has established qualification guidelines that restrict the sale and distribution of its testing materials. New customers must establish a qualification level to purchase assessments. Simply complete our online qualification form or call Client Relations at 1-800-627-7271, ext. 3225, from 8 AM - 6 PM CST to walk through the qualification process.
How do I become qualified to purchase assessments?
Simply complete our online qualification form or call Client Relations at 1-800-627-7271, ext. 3225, from 8 AM - 6 PM CST to walk through the qualification process.
I don't remember my qualification level. How do I find out?
Each time you log onto the Pearson website, your qualification level is displayed on the Welcome page. You can also find out by calling Client Relations at 1-800-627-7271, ext. 3225, from 8 AM - 6 PM CST.
Ordering, Shipping and Smart Receipt
When will my order ship?
Standard shipping is within 48 hours. Additional shipping options and information is described here.
What are your shipping fees?
Our standard and additional shipping charges are described here.
How will my order be shipped?
All orders are shipped via UPS (United Parcel Service). Additional shipping information is described here.
Will I receive a receipt with my order?
After your order is placed, Pearson will send you an order confirmation email with a Smart Receipt link. Click on the Smart Receipt link to view the order details and status. Once your order is shipped, Pearson will send you a shipping confirmation email with a Track Your Shipment link. The email also contains your UPS Tracking Number. You can also call Client Relations at 1-800-627-7271, ext. 3225, from 8 AM - 6 PM CST to check on an order.
What is a smart receipt and how do I use it?
A Smart Receipt is a link within an order confirmation email or a shipping confirmation email. When you click on the link, your Smart Receipt will display your order details and status on an Internet page. You can use the Status field on the Smart Receipt to check your order status.
How do I check the status of my order?
You can check that your order was confirmed by opening your order confirmation email from Pearson and clicking on the Smart Receipt link to display order details and status. Once your order is shipped, you can check its status by opening your shipping confirmation email from Pearson and clicking on the Track Your Shipment link. The email also contains your UPS Tracking Number. Or you can call Client Relations at 1-800-627-7271, ext. 3225, from 8 AM - 6 PM CST to check on an order.
When will my credit card be processed?
Credit cards are charged daily in an overnight process.
Can I view my order history?
Our online purchasing software does not yet allow customers to view their order histories. Q Local™ software customers can view their report usage order history by starting their Q Local software and choosing View Report Inventory from the Order menu. MICROTEST Q™ customers can view their report usage order history by starting their MICROTEST Q software and choosing Inventory History from the Order menu. Or customers can call Client Relations at 1-800-627-7271, ext. 3225, from 8 AM - 6 PM CST for this information.
Policies (Returns, Privacy, Terms and Conditions)
How do I return an item?
See our Returns Policy.
What is your privacy policy?
See our Privacy Policy.
What are your terms and conditions?
See our Terms and Conditions.
When are your officed closed?
See our Holiday Schedule. Client Relations representatives can be reached at 1-800-627-7271, ext. 3225, from 8 AM - 6 PM CST.
How do I contact Customer Service?
You can email Client Relations or call a representative at 1-800-627-7271, ext. 3225, from 8 AM - 6 PM CST.
What do I do if I have a problem with an order?
You can email Client Relations or call a representative at 1-800-627-7271, ext. 3225, from 8 AM - 6 PM CST.
I'm having
problems with my credit card.
If you have already tried re-entering your credit card information, there may be an issue with your credit card's approval. Please call your credit card company to discuss the problem.
Why did my session time out?
If your computer has been inactive for a significant amount of time, your ordering session may time out. You'll need to log in again and start over with your shopping cart.
How do I provide feedback about your products and services?
We encourage you to provide feedback on our products and services.
Why can't I purchase MICROTEST Q products online?
MICROTEST Q software will be replaced by Q Local™ software — our new test administration, scoring and reporting software. This software is loaded with features you've asked for. You can still order MICROTEST Q products by phone by calling Client Relations at 1-800-627-7271, ext. 3225, from 8 AM - 6 PM CST.
Copyright © 2007, NCS Pearson, Inc. All rights reserved.