Error Installing Hasp (Report Counter) Driver or
Report Counter Error for Q Local Software
If you are trying to install a new hasp driver (software your report counter needs) or start your Q Local software and an error message like one of the following is displayed:
- Aladdin Device Driver Installation Utility for Win32. Failed to Start Aladdin Device Driver…
- Report Counter Missing (make sure it's plugged into your computer)
- Could not locate the report counter device (make sure it's plugged into your computer)
you will need to download, unzip, and install the latest hasp driver file.
Step-by-Step Instructions
Download, Unzip, and Install the Latest Hasp Driver File
- Download the latest hasp device driver file (named HASP4_driver_setup.zip) from the Aladdin® website at: http://www.aladdin.com/support/hasp/hasp4/enduser.asp by clicking it:
and choosing to Save the file in the C:\My Documents folder on your hard drive.
- Once the download is complete, choose to Open the file. (If this choice isn’t automatically displayed, open Windows® Explorer by clicking on the Start button at the bottom left of your screen and choosing Programs and then Windows Explorer. Then find the HASP4_driver_setup.zip file in your c:\My documents folder and double-click it.)
Your system’s Winzip software should open and display the hdd32.exe file and the readme.html file. If your system doesn't open WinZip software window to "unzip" the file, you probably don’t have WinZip software installed on your computer. You can download the WinZip software from the WinZip site at: http://www.winzip.com
- Click on the hdd32.exe file and click the Extract icon. Choose to put the extracted file in a location of your choice (like c:\My documents or c:\temp). Click the Extract button.
- When the unzipping (or extracting) is complete, close the Winzip software.
- Locate the HASP4_driver_setup folder in the location you chose.
Open the folder, locate the hdd32.exe file and double-click it.
The Hasp Welcome window is displayed.
- Choose Next.
The next window displays the license agreement.
Once you accept the license agreement and click the Install button, the hasp driver will be updated. When the updating is complete, this message is displayed: "HASP4 Device Drivers have been successfully installed."
- Click the Finish button.
Your Q Local software should now recognize the report counter. If you still get a report counter error message when running Q Local software, call Technical Support.
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