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Blog
How do you stay up to date in your field? Our team of experts, authors, and specialists contribute regularly to our profession-specific blogs, keeping you informed of the latest industry trends, news, and innovations. Dive in below and check back often, as new content is added weekly.
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Meet Rashonda Harris, Customer Experience Specialist — US Customer Service Team
Rashonda Harris doesn’t view her customers as “just another voice on the phone”. She sees each interaction as a chance to connect with …
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Meet Ellen Veazie, Customer Experience Specialist – US customer service team
Ellen was thinking outside the box before thinking outside the box was cool. In her career as a teacher, she was one of three educators…
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Have you registered for Science to Practice?
Full disclosure: Yes, I will be presenting at S2P 2021, LDA’s inaugural Science to Practice virtual conference January 21–24, 2021. Tha…
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Breaking Down Barriers, One Karate Belt At A Time
Irasema McAllister says her son, Andrei, learned to be a problem solver from an early age.
