Returns
Pearson provides product credit on qualifying returns* for:
- Unused (unopened packages) paper materials received within 90 days of the invoice date.
- Software materials and usage credits/electronic assessment units (see Digital Product Returns below for specific requirements for Q Local™, Q-global®, Q-interactive® and NNAT3).
- Scorable Assessments (see Scorable Assessments Returns below).
Option 1: Digital or physical product returns
Contact Customer Support for a Return Materials Authorization (RMA) document, which will be provided via email. The RMA will ensure timely and automated processing upon receipt of materials.
Include the RMA with return package.
Send materials by an insured, traceable method such as UPS or FedEx to:
Pearson Assessments Returns
5532 West 74th Street
Indianapolis, IN 46268
Option 2: Physical product returns Only
- Enclose proof of purchase from Pearson (invoice or packing slip).
- State the reason for the return or exchange.
- Provide your account number, name and phone number.
Send materials by an insured, traceable method such as UPS or FedEx to:
Pearson Assessments Returns
5532 West 74th Street
Indianapolis, IN 46268
- Materials must be in saleable condition, clean, and unused. If the product is no longer sold, returns are not accepted.
- Materials returned after 30 days but prior to 90 days of invoice date are subject to a 10% return fee per returned parcel.
- Materials or software damaged in transit must be returned within 30 days of invoice date. No other software returns will be accepted.
Q Local™
Pearson is not responsible for lost, damaged or stolen report counters or any unused administrations on such devices. Replacements are available at full cost.
Q-global®
- Q-global individual unused report usages can be returned within 90 days of the invoice date.
- Q-global scoring subscriptions may be returned within 90 days of the invoice date as long as they were never allocated to a user on the Q-global account.
- Exchanges between Q-global individual report usages and Q-global scoring subscriptions for the same assessment and value may be made at any time by contacting customer support.
Q-interactive®
- Q-interactive licenses may be returned within 90 days of the invoice date.
- If a subtest has been administered under the license, returns are not accepted.
- Unused pre-paid Q-interactive usages may be returned within 90 days of the invoice date.
NNAT3
Test materials for the NNAT3 are custom printed on demand for your school/district use and are nonreturnable and nonrefundable.
Clinical Assessment Products: +1 (800) 627-7271
Classroom Assessment Products: +1 (800) 328-5999